Should there be a change of mind regarding the product, customers will have to contact firstname.lastname@example.org and return the product within 7 calendar days of receipt of goods for a full refund.
To be eligible for a return, products must be undamaged and returned with the original invoice, the original packaging, documentation and accessories. Should the product be paired with an igloohome account, the product has to be deleted from the account and reset to factory settings.
Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physical damage during return transportation. Customer is responsible for any loss and damage in return shipping. The item(s) should be shipped with tracking, and tracking number to be provided to the company. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days. The processing of the first 2 refund transactions per customer will be done at no cost to the customer, however, there will be a processing fee levied on each refund transaction from the 3rd transaction onwards. The refund amount will be credited to the card used to make the purchase once the item has been received by Zeetech and determined to be in good condition. Cancellation Policy Order cancellation requests are assessed on a case by case basis, subject to shipment status of the order.