If customers change their minds about the product, they must contact support@zeetech.ca.ca and return it within 14 calendar days of receipt of the goods for a refund.
The shipping cost (including return and reimport fees) is refundable only if our support team confirms that the product is defective.
Please call our support number at +1 929 224 0688 before returning the product.
A restoring fee (minimum %10) applies for non-defective products depending on the product’s condition.
To be eligible for a return, products must be undamaged and returned with the original invoice, the original packaging, documentation and accessories. Should the product be paired with an igloohome account, the product has to be deleted from the account and reset to factory settings.
Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from physical damage during return transportation. Customer is responsible for any loss and damage in return shipping. The item(s) should be shipped with tracking, and tracking number to be provided to the company. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days. The processing of the first 2 refund transactions per customer will be done at no cost to the customer, however, there will be a processing fee levied on each refund transaction from the 3rd transaction onwards. The refund amount will be credited to the card used to make the purchase once the item has been received by Zeetech and determined to be in good condition. Cancellation Policy Order cancellation requests are assessed on a case-by-case basis, subject to the shipment status of the order.